Managed IT Services & Support
CustOS Support Center certified IT professionals are available via phone, email, web chat, and our internal self-service portal. With remote and on-site options for responding to ctritical events to minimize downtime and ensure business continuity.
Proactive IT managed services tailored to your business needs.
Our client-centric approach to managed IT services provides peace of mind:
- Monitoring and maintenance of your mission-critical systems by certified experts frees up your IT staff to focus on more strategic issues.
- Proven Processes and methodologies for anticipating issues and acting preemptively to ensure your networks and devices are continually optimized and protected.
- Flexible packages with transparent, predictable costs tailored to meet today’s challengesand prepare your organization for the future without locking you into long-term obligations.
CustOS Engineering provides managed services for a diverse array of products and solutions from Microsoft, Fortinet, Dell, and many other leading technology manufacturers and independent software vendors.
With CustOS Engineering proactive services, you get:
Support transitioning from break-fix to a managed services model
Predictable, affordable monthly pricing – no hidden charges
Intuitive dashboard providing real-time visibility to all monitored devices
Access to the CustOS Engineering support portal to track and manage service requests
Customized KPI reporting that measures performance against SLA benchmarks
Monthly consultation and business review with metric reporting
Continuous recommendations and best practices guidelines
Select the level of Managed IT Services that best fits your needs
Regardless of which service level you choose, you’ll always have access to our dedicated managed services team. A team that will free you up so you can focus on your core business, while we keep your business technology stable and secure.
Universal
For organizations with IT engineering resources, but still need a little help
Advanced
For organizations that want to extend their IT engineering resources team
Exclusive
For organizations with limited resources and need more hands-on support
Monitor
Operate
Remediate
Fortify
Enhance
Custom
- Proactive Monitoring and management
- RMM ticketing Integration
- Threshold optimization
- Client portal access
- Helpdesk support
- Support engineering team
- Vendor escalation management
- Management system diagrams
- Runbook documentation
- Product awareness
- Problem management
- Device action plans
- Operating procedures
- Change management participation
- Major incident management
- Backup completion
- Log & event review
- Tier 3 product expertise
- Change management
- Critical service verification
- Stability maintenance
- Performance analysis
- Project road map planning
- Recommendations / Trending issues
- Virtual operations management
- Preventative maintenance
- Upgrades
- Scripting and automation
- Business service mapping
Comprehensive
Advanced
Exclusive
CustOS Support Center
The CustOS Support Center (CSC) self-service portal provides remote access for creating and modifying support requests (SR’s), view resolved SR’s and past alarms. The CSC portal incorporates advanced web technologies that make it easy to create, view, and change support requests from any location on any device.
Our Team
The CustOS Support Center (CSC) supports mission-critical business operations such as medical, utility and emergency response organizations requiring CustOS Engineering to be staffed with highly experienced, certified professionals. If CSC engineers can’t resolve your issue, they have the inside track for escalating it to an advanced-level technician who can resolve it to your satisfaction.
